Policies

Preface to Policies
“Your health is an investment, not an expense.”

I want to start by saying; these policies are just as much for your benefit as they are for mine. I totally understand how insanely busy life can get, and sometimes cancelling appointments is unavoidable. That being said; it is up to you to schedule appointments when they are convenient for you, as opposed to trying to cram them into a space that isn’t ideal. It is essential for you to prioritize your appointments (or any other activity that contributes to your well being), thereby prioritizing your health; your ability to heal is vastly dependent on your willingness to do this.
I am a firm believer that; if something is not at the top of your list of priorities, it very easily can/will fall to the bottom. How important is it to you to feel better? If something else trumps that, then it should be a higher priority, otherwise it should not. Simple concept, but not always easy to apply to your life; I know; take it as food for thought.

If it is necessary to cancel an appointment, please let me know at least 48 hours in advance so that I may offer the availability to other patients. Same goes for rescheduling, you can contact me anytime to find out if a different appointment time is available, in fact, I encourage you to do so, rather than having to rush or be late. I will be as accommodating as possible, all you have to do is ask. Please see the Policies page for a full explanation of policy details. Appointments that are cancelled less than 48 hours in advance are subject to payment in full. These payments are due within 24 hours of your scheduled appointment time. A $5 per day surcharge will be applied to late payments. If you miss your appointment altogether (do not cancel and do not show up), the same policy will apply. This policy is in place solely as incentive for you to make your payment in a timely fashion.

PLEASE try to avoid being late, again, as much for me as for you; and more so for the patient who is scheduled after you. At fifteen minutes late I will assume you aren’t going to make it, but whether you are or whether you’re not; please be considerate, and let me know. At least that way, I don’t have to assume, wonder or worry; and you can put your mind at ease. I certainly do not want you rushing, speeding, or texting and driving; just use your best judgment should this situation arise. I really try to stay on schedule, but sometimes I run late. It is of the utmost importance to me, that you receive the very best treatment I can give you. Sometimes we will need to spend more time talking before your treatment, and instead of giving you a very abbreviated session, I go a little over. When I see you regularly, we generally only need a few minutes for an update of how you’re feeling, which leaves the majority of the hour for your treatment. The longer it has been since your last appointment, the longer we need for consultation, These appointments require a longer session, and that is reflected in the pricing.

Acupuncture IS Medicine. (click to read)

“Your health is an investment, not an expense”

Cancellation Policy:
Appointments that are cancelled less than 48 hours in advance are subject to payment in full within 24 hours of your scheduled appointment time.

A $5 per day surcharge will be applied to ALL late payments.

Missed Appointments (No-show):
If you miss your appointment altogether (do not cancel and do not show up), the same policy will apply.

Late Arrivals:
At fifteen minutes late I will consider it a missed appointment.
If I run late, for any reason, your appointment time will not be affected.

Cancelling due to illness:
See Cancellation Policy.

Payment:
We accept cash, checks and all credit cards.

Refunds:
Payments made to The Sunshine Factory, Pura Vida Acupuncture or Kristen Boze; will have no obligation to provide a refund of any amounts previously paid.

Insurance:
For various reasons, I do not accept insurance as payment, but I can provide you with an invoice so that you may submit for reimbursement.

Gratuity:
… is completely optional, never expected, but always appreciated; and left to your discretion. If you pay with cash and do not have the correct change, please be explicit as to whether the difference should be applied as a credit to your account, or given as gratuity.

Gift Certificates:
Gift certificates may be purchased for a specified dollar amount (as opposed to purchasing for a specific treatment).

© 2017 Kristen Boze, Puravidaacupunctureandyoga.com